Saturday, December 31, 2011

Verizon nixes planned $2 fee for some bill-payment methods

Verizon nixes planned $2 fee for some bill-payment methods

Verizon Fee

Score one for the good guys. Under a hail of bad PR and a report of the FCC getting involved, Verizon Wireless has killed plans to charge an extra $2 a month for some bill-paying methods. Verizon said it "made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions."

“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.

In a poll today on Android Central, a third of some 3,300 respondants said they were considering leaving Verizon over the proposed $2 fee. More than another third planned on using one of the bill paying options that would have avoided the fee.

Source: Verizon; via Phone Scoop






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